Role Overview

The Floor Manager plays a pivotal role in ensuring smooth daily operations, exceptional guest experience, and strong sales performance. This is a hands-on leadership role suited for someone who thrives in a dynamic, fast-paced environment and enjoys engaging with guests to build relationships and drive repeat business.

Working Hours: Monday to Friday, with occasional events on weekends.

Description:

• Oversee daily floor operations to ensure seamless service and high guest satisfaction.
• Lead, motivate, and support service staff to deliver top-tier hospitality standards.
• Actively engage with guests — greeting, checking on tables, and addressing feedback promptly and professionally.
• Upsell food and beverage offerings through suggestive selling, menu knowledge, and staff training to maximize revenue per table.
• Drive walk-in sales and foot traffic by maintaining an energetic atmosphere and ensuring positive first impressions at the entrance and bar.
• Coordinate with the kitchen and bar teams to ensure timely service and order accuracy.
• Manage reservations, seating flow, and floor layout to optimize turnover and experience.
• Monitor and report on daily sales, service standards, and team performance.
• Assist with promotions, themed nights, and special events to enhance visibility and repeat patronage.
• Maintain floor readiness, cleanliness, and compliance with hygiene and safety standards.

Skills & Attributes

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Proven ability to upsell and increase sales through customer engagement.
• Results-oriented, with a focus on driving walk-in traffic and repeat business.
• Outgoing, confident, and able to build rapport easily.
• Problem-solver with attention to detail and composure under pressure.
• Passion for hospitality, service excellence, and team development.

Qualifications & Experience

• Minimum 3 years of experience in a supervisory or floor management role within F&B or hospitality.
• Strong understanding of restaurant operations and customer service best practices.
• Experience in training staff on service standards and sales techniques preferred.