Client-Facing Services & Operations

• Greet, screen, and register clients into the clinical management system.
• Manage the full appointment lifecycle, including scheduling, confirming, and rescheduling sessions across multiple counsellors.
• Handle phone calls, emails, and all client enquiries with professionalism, empathy, and responsiveness.
• Address client concerns and feedback promptly to ensure a supportive experience.
• Verify billing information, process payments, and complete daily financial reconciliation and reporting.

Administrative Support

• Handle all confidential records, case notes, and corporate documents with strict discretion.
• Perform data entry, maintain organised digital filing systems, and oversee office supply inventory.
• Provide administrative assistance to the Clinic Manager and Head of Corporate Services, including report preparation, correspondence, and general operational support.

Operational Maintenance & Compliance

• Ensure the reception, waiting area, and consultation rooms remain clean, tidy, and professionally presented at all times.
• Monitor office equipment functionality and coordinate servicing when required.
• Track client session attendance, follow-up actions, and ensure timely communication and documentation.

Work Schedule & Shift Arrangements

• Monday and Friday: 9am to 6pm
• Tuesday to Thursday: 12pm to 9pm
• Saturday: 9am to 1pm.
• Shift patterns will be arranged according to centre needs.

Requirements:

• Diploma in Business Administration, Healthcare Administration, Psychology, or a related discipline.
• 1–2 years in a client-facing role, preferably within healthcare, clinic operations, or the nonprofit sector.
• Experience handling sensitive and confidential information is highly valued.

EA Personnel Name: Jackie Ng
EA Personnel No: R22109024
EA License No: 95C5411