COMPANY OVERVIEW 
Our client is a regional technology firm that specializes in streamlining workplace operations through advanced imaging systems and digital workflow solutions. 

JOB RESPONSIBILITIES 

• Deliver Level 1 support for ERP / CRM applications, resolving user issues and managing incidents.
• Collaborate with business teams to gather and document enhancement requirements.
• Execute and validate UAT scenarios to ensure system changes meet business needs.
• Analyse recurring issues to identify process improvements and automation opportunities.
• Maintain documentation, update knowledge base articles, and assist in user training.
• Coordinate with internal teams and external vendors for issue resolution.
• Ensure compliance with IT policies, security standards, and change management protocols.

JOB REQUIREMENTS 

• Diploma or Bachelor's degree in IT or related field.
• 1–3 years of experience in application support within an enterprise environment.
• Familiarity with incident tracking tools and change management processes.
• Excellent problem-solving, communication, and stakeholder management skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Working Location: Singapore 

Syahirah Binte Ahmad Ja'afar (R22105331)   JAC Recruitment Pte. Ltd. (90C3026)