Job Summary and Key Objectives:

- To provide a good technical service support to customers to achieve company’s goals and objective and supporting company’s business growth plans.  

Key Responsibilities: 

- Travel to customer site to perform installation, commissioning, field retrofit, calibration, preventive maintenance, troubleshoot and repairs of company products. 

- Creating quotes (Spare Parts/Service) and follow up with order entry and delivery.

- Submit warranty claims to headquarters.

- Prepare and submit service report to customer on-site. Prepare and submit technical documents such as commissioning/Installation reports, calibration reports, preventive maintenance reports to customers.

- Able to work with Sales team to support for some sales activities when required. 

- Timely report to Service Manager on all service activities situation and updates. 

- This is a role that requires candidate to be self-orientated and independent. 

- Able to handle customer questions relating to technical and service problems with tactful manner and courtesy. And thus, built good rapport with customers. 

Requirements: 

- Candidate must possess at a Diploma/Degree in Engineering (Electrical/Electronic), Engineering (Mechanical) or equivalent.

- Minimum 2- 3 Year(s) of working experience in the related field is preferred, though fresh graduates will also be considered.

- Required Skill(s): Computer, Microsoft Office, CRM system.

- Able to travel Overseas and on short notice occasionally.

- Preferably specialized in Field Service for SMT and Semiconductor Equipment/Machinery. 

- Able to interpret electrical circuit diagram.

- Willing to work on standby mode by rotations. 

- Able to work hands-on and familiar to work in machinery SMT/clean-room environment.

- Local/Overseas Training will be provided.