Job Description

• Position Title: E-Commerce Assistant
• Working Location: Red Hill (5mins walk from MRT)
• Working Hours: 5 Days / Mon-Fri: 9am-6pm,
• Salary Package: Up to SGD 2800 + AWS + Medical Benefits
• Duration: Permanent

Job Responsibilities:

• Manage customer inquiries, feedback, exchanges, and returns across various e-commerce platforms, including handling service recovery where necessary.

• Process online orders accurately and in a timely manner to ensure smooth and prompt fulfilment.

• Coordinate with logistics partners to resolve delivery-related issues and ensure successful order completion.

• Monitor order status and ensure all transactions are completed efficiently.

• Support day-to-day e-commerce operations and perform ad hoc duties as assigned.

Requirements:

• Minimum GCE ‘O’ Level qualification or equivalent.

• Able to commence work immediately or within a short notice period.

• Proficient in Microsoft Word and Excel.

• Meticulous, organised, and detail-oriented.

• Able to communicate effectively in English and Mandarin (to liaise with English- and Mandarin-speaking customers and partners).

• Able to provide remote support on weekends (approximately 1 hour; company mobile phone provided) — an added advantage.