Key responsibilities:

1. Front Office Operations

• Supervise, direct, and motivate the Front Office team to maintain high performance and up-to-date knowledge of hotel products and services.

• Proficient in check-in, check-out and understands overall billing procedures.

• Understands booking & cancellation policies.

• Able to handle guests complains & provide service recovery.

• Accurate understanding of the night audit procedure regarding with hotel PMS system.

• Communicate effectively with colleagues to ensure consistent awareness of hotel promo, ongoing events and operational updates.

• Implement and execute emergency response protocols according to standard operating procedures to safeguard guests and staff.

• Manage crisis situations promptly and effectively to minimize impact on guest safety and hotel operations.

2. Administrative & General

• Handles and keeps the record of incoming official letters in file, and report to the Front

• Office Manager with the information.

• Request for purchasing pantry supplies and stationaries.

• Maintains front office work stations & cleanliness.

• Manages Smart Mart & vending machines.

3. Others

• Take on ad-hoc office or other projects when assigned.

• Participate in Front Office committees and task force assignment.