Digital Marketing Account Manager

(Only experienced Account Manager from Digital Marketing Agency may apply)

JOB DESCRIPTION

You will be responsible for client retention and revenue growth; you will work towards supporting existing client accounts’ digital marketing campaigns with the company. Through strong account management, you will actively identify clients’ business challenges and follow through with appropriate recommendations to fulfil clients’ marketing objectives and achieve the company’s goals in securing client revenue retention and generating revenue growth.

This role requires the incumbent to possess strong relationship development skills and the ability to manage client expectations. Candidates should be driven, resourceful with excellent interpersonal and presentation skills. The ability to multi task with good time management skills are also essential.

Responsibilities

• Prepare and conduct high impact presentations
• Negotiate with clients and effectively grow and retain clients with contract renewal and close upsell and cross-sell opportunities
• Review all major deliverables (i.e. strategic brief, etc.) to ensure quality standards and client expectations are met;
• Ensure processes and procedures are followed through, quality standards are met, and that projects are profitable.
• Work closely with the Ad-Ops team to maintain project status update so as to identify potential issues and/or opportunities within or related to the project.
• Responsible for all client communications, conflict resolution, and reasonable compliance of promised deliverables to clients.
• Ensure that client issues/ queries are dealt with in an efficient and effective manner, informing the Account Manager and/or Department Head of any problems that might arise.
• Provide regular two-way communication between the client and internal teams so as to ensure strong team representation and proper setting of client expectations.
• Remain constantly updated with company capabilities and service and upgrade knowledge on digital marketing solutions so as to effectively communicate all offerings to the client.
• Report to Account Manager, providing regular input on all account activities, including status and call reports

QUALIFICATIONS

• Experience in client servicing with at least 1.5 years direct working experience in an Agency environment.
• Possess project management skills and able to manage Clients’ requests and demands
• Must be computer literate and proficient in MS Office e.g. Word, Excel & Powerpoint
• Possess good oral and written communication skills for sales presentation/quotation and proposal preparation
• Good knowledge of Digital Media
• Experience in using Customer Relationship Management software(s) will be an advantage

OTHER INFORMATION

Interested applicants, please submit your updated CVs and quote Reference: Digital Marketing Account Manager