At Gentle Smile Dental Studio, we believe that every patient deserves a comfortable and positive dental experience. Our team is dedicated to providing quality care with a gentle touch — where every detail, from the first enquiry to the final smile, is handled with warmth and professionalism.

We are looking for a Dental Concierge who will not only be the first point of contact for our patients but also play an important role in guiding them through their treatment journey.

Key Responsibilities

• Serve as the first point of contact for patient enquiries via phone, WhatsApp, email, and social media.
• Provide prompt and professional assistance to all patient queries.
• Manage appointment bookings, confirmations, and follow-ups efficiently.
• Welcome and assist patients during their visit, ensuring they feel comfortable, informed, and well cared for.
• Present and explain treatment plans to patients in a clear and empathetic manner, helping them understand their options, estimated costs, and next steps.
• Support the dental team by coordinating appointments, financial arrangements, and treatment schedules.
• Maintain patient confidentiality and ensure smooth communication between patients and clinicians.
• Uphold Gentle Smile’s service standards and contribute to a positive, professional clinic environment.

Requirements

• Strong interpersonal and communication skills with a warm and professional demeanour.
• Prior experience in customer service, hospitality, or dental/medical front office preferred.
• Comfortable with patient consultations and discussing treatment plans confidently (training will be provided).
• Organised, detail-oriented, and able to multitask in a fast-paced environment.
• Proficient in handling digital communication tools and patient management systems.
• A genuine passion for patient care and service excellence.

What We Offer

• A supportive and friendly team environment.
• Opportunities for skill development in both patient communication and treatment coordination.
• Competitive remuneration and staff benefits.
• The chance to be part of a clinic that truly values empathy, care, and professionalism.