Job Description & Requirements

We are a patient-focused dental practice committed to delivering high-quality care in a friendly, professional environment. We are looking for an organized and motivated individual with strong dental assisting experience to lead the daily operations of the clinic while providing exceptional front-desk service.

The Dental Assistant/Receptionist is responsible for managing front office operations, coordinating patient flow, supporting dental providers, overseeing clinic quality standards, and assisting chairside when needed. This dual-role position is ideal for someone with strong communication skills, leadership abilities, and hands-on dental experience. They must be service-oriented with a pleasant disposition and a passion for the healthcare/dental industry.

Key Responsibilities

Front Desk & Administrative Duties

• Greet patients warmly and manage check-in/check-out procedures
• Schedule and confirm appointments; manage daily provider calendars
• Handle phone calls, inquiries, and patient follow-ups
• Process payments, maintain accurate financial records, and manage CHAS/Medisave claims
• Maintain organized patient files and ensure confidentiality

• Oversee day-to-day clinic operations to ensure smooth workflow
• Supervise and support front desk and clinical staff
• Coordinate dentist schedules, room assignments, and patient flow
• Monitor inventory and order dental supplies
• Ensure clinic cleanliness, safety compliance, and sterilization standards
• Handle escalated patient concerns professionally
• Assist management in implementing policies, protocols, and quality improvements

Dental Assisting Duties

• Prepare treatment rooms and set up instruments/materials
• Assist dentists chairside during procedures
• Take and process digital radiographs
• Perform sterilization and infection-control procedures
• Provide post-treatment instructions to patients
• Maintain accurate treatment notes and assist with charting

Qualifications

• Experience: Minimum 1–2 years of dental assisting; reception or administrative experience preferred
• Education: Dental assisting certificate or equivalent (preferred)
• Knowledge of dental terminology, procedures, and sterilization protocols
• Familiarity with dental software (e.g. Plato etc.)
• Strong communication, multitasking, and leadership skills
• Professional, patient-oriented demeanor

Preferred Skills

• Experience in team supervision or clinic coordination
• Knowledge of insurance billing and claims processing
• Ability to remain calm and organized in a fast-paced environment
• Problem-solving and conflict-resolution abilities

Job requires the applicant to be willing to work shifts (nights until 9pm and Saturdays).