CUSTOMER SUPPORT SUPERVISOR [FULL-TIME | Tuas / Woodlands]
CUSTOMER SUPPORT SUPERVISOR [FULL-TIME | Tuas / Woodlands]
Job Details
Vacancies
1 position
Experience Required
No experience required
Job Description
P-Serv is partnering our Client, a leading name in the transportation statutory board. We are looking for dynamic talents to be a part of our team! If you have what it takes, click on to apply:
Job Responsibilities
- To oversees the ground operation at respective site with respect to overall staffs deployment, running of manpower operations and handling of enquiries Attending to all operational matters and make situation decisions to minimize disruption to the operation
- Ensure that all staff deployed on site adheres to the general rules relating to personal safety, security & guidelines
- Verifying all reports and documents, including refund applications and submissions, and ensure that all information shown on the reports or documents are accurate
- To ensure that all documented operational and financial SOPs are followed by the staff and the changes to SOPs are updated accordingly
- Conduct audit checks on the financial aspects of operations and SOPs carried
- To ensure all the physical cash collections of the previous day are banked into the designated bank account in the Cashpoint machines at the beginning of each working day
- To undertake daily cash reconciliation of physical cash on hand against the tender total declared
- Ensure that there is a complete and timely accounting procedure to account for the occurrences of standalone shortage
- Maintain a proper record of the fines and fees collected and imposed on the errant motorists in accordance with the rules established by the Authority.
- Any other ad-hoc duties as assigned
Job Requirement
Minimum GCE A levels or Diploma in any discipline with minimally 3 of supervisory experience
Have prior relevant experience in the scope that has been assigned
A good team player, possess a cheerful personality and a positive attitude
Meticulous with details, good communication and interpersonal skills
Able to multitask and handle high volume of work
Able to maintain confidentiality and sensitivity in the management of work
We regret to inform, only shortlisted candidates shall be contacted.
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EA License No: 90C3494 | EA Personnel No: R1103939 | EA Personnel Name: Ng Hui Jun
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