About Us

Mesh Bio is a leading digital health company revolutionizing healthcare delivery through advanced analytics solutions. Mesh Bio has received international recognition and accolades.

Our platform leverages predictive models to improve patient outcomes, helping healthcare providers offer more personalized, data-driven care. We are looking for an experienced professional to lead the deployment of our cutting-edge software solutions to healthcare providers.

The Customer Success Specialist “Specialist” is a key role within Mesh Bio, responsible for managing the deployment of our healthcare software solutions across hospital and clinic settings. Work closely with the Engineering, Product, and Commercial teams, the Customer Success Specialist ensures smooth delivery, alignment with customer needs, and a consistent post-sales experience. This role is critical to ensuring client satisfaction and supporting the continuous evolution of our product offerings.

Responsibilities and Duties

• Coordinate and manage the full lifecycle of customer deployment projects, from kick-off to post-deployment support.
• Assist product managers to coordinate the documentation and verify customer requirements, ensuring all needs are captured and clearly communicated to internal stakeholders.
• Conduct workflow testing and validation of all custom components before deployment.
• Oversee the customer onboarding process, including product training and adoption support.
• Capture and relay user feedback to the Product team to inform roadmap decisions.
• Manage and deliver pilot projects or Proof-of-Concepts (POCs) to validate solution fit.
• Track and report project milestones, financials, status updates, and issue escalations to internal and external stakeholders.
• Collaborate with cross-functional teams to resolve customer issues and align on deployment plans.
• Provide deployment documentation, best practices, and post-implementation reviews.
• Support discovery discussions with customers to understand goals, pain points, and desired outcomes.
• Occasionally travel within the region.
• Perform Ad hoc work related tasks as mutually agreed with Superior.

Qualifications

• Minimum Diploma in Life Sciences, Nursing, Biomedical Engineering, or related field.
• 2–4 years of experience in healthcare-related projects or product deployment, preferably in a customer-facing role.
• Strong communication skills with the ability to engage professionally with clinicians and healthcare professionals.
• Familiarity with basic configuration languages (HTML, CSS, LaTeX, Python) and deployment tools (e.g., Bitbucket, Semaphore) is a plus.
• Understanding of testing, validation, and healthcare IT implementation cycles.
• Familiar with project management frameworks, with experience using tools such as Asana, Jira, etc
• PMP certification (good to have)

Soft Skills

• Highly organized and self-driven.
• Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
• Effective team player with the ability to work across functions.
• Adaptable and comfortable in a dynamic startup environment.
• Strong stakeholder management skills - able to articulate things to C-suite and executives alike.

Personality Requirements:

-Driven, client-focused, accountable, detail-oriented, and a proactive communicator.

-Self-starter, independent, and able to function in a dynamic start-up environment.

What We Offer

- Opportunity to work on cutting-edge digital health solutions with a global impact.

- A dynamic and collaborative work environment.

- Competitive compensation and benefits package.

- Career growth and professional development opportunities.

How to Apply

If you are excited about shaping the future of digital health and have the skills and experience we are looking for, we would love to hear from you! Please send your resume and a cover letter outlining your qualifications and motivation to [email protected].

Mesh Bio Pte Ltd is an equal opportunity employer and is committed to fostering an inclusive workforce. We do not discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe in attracting, developing, and retaining a diverse team of talented individuals. Our hiring decisions are based on qualifications, merit, and business need. We encourage individuals from all backgrounds to apply for opportunities with us.

Join us in our mission to create an inclusive and welcoming environment where everyone can thrive and contribute their unique perspectives and talents.