What You'll Do:

• Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction

• Simultaneously handle multiple chats

• Provide appropriate solutions and alternatives timely to meet the KPIs.

• Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)

• Payment arrangement (dunning block, instalment plan, payment deferment etc.)

• Other ad-hoc duties as assigned

Interested applicants may email resume to [email protected]

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted