Customer Service Officer
Customer Service Officer
Location
D06 Beach Road, High Street
Job Type
Full-time
Experience
Mid
Category
General
Salary
$2,500 - $3,000
Posted
1 week ago
Expires
Nov 18, 2025
Views
2
Job Details
Vacancies
1 position
Experience Required
No experience required
Job Description
Johwa Hair & Living is Hiring a Customer Service Officer!
Key Responsibilities:
- Manage appointment scheduling, including confirmations, rescheduling, and reminders, to ensure smooth day-to-day operations.
- Engage proactively with clients to recommend, promote, and sell appropriate scalp, hair, and lifestyle products.
- Identify cross-sell opportunities during customer interaction.
- Operate the Point-of-Sale (POS) system and handle payment transactions accurately.
- Provide prompt and professional resolution to client feedback or concerns.
- Work closely with the team – stylists, hair assistants, and support staff – to ensure seamless service and efficient salon operations.
What We’re Looking For:
- A client-centric mindset with a passion for delivering exceptional service.
- Previous experience in retail, luxury service, or client advisory roles is an advantage.
- Strong communication skills with fluency in English.
- Ability to multitask and work independently.
- A warm, approachable personality with confidence in sales and customer engagement.
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JOHWA HAIR & LIVING PTE. LTD.
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