Job Description:

1.     Customer Support:

·       Serve as the primary contact for addressing customer issues,

·       Ensuring proactive and effective account management. 

·       Cultivate and strengthen relationships with customers

2.     Problem Solving:

·       Analyze customer problems and collaborate with the technical team to diagnose and resolve technical issues.

·       Develop and implement effective solutions to meet customers' technical and service requirements.

3.     Training and Documentation:

·       Guide customers through the implementation process, ensuring a seamless transition to our platforms.

·       Maintain and update customer support documentation to empower customers to resolve issues independently.

4.     System Maintenance

·       Conduct routine and ad hoc maintenance on system, including bilingual translation, and content management.

Requirements:

1.     Educational Qualifications and Experience:

·       Bachelor’s degree or higher in relevant fields.

·       Minimum of 2 years of experience in customer service or technical support roles

2.     Skills:

·       Fluent in English and Mandarin to liaise with Chinese team member.

·       Familiarity with enterprise management systems, collaboration tools, or project management software preferred.

·       Excellent communication skills, capable of conveying information clearly and courteously to customers.

·       Strong problem-solving and decision-making abilities, with the capacity to address diverse customer issues promptly.

3.     Characteristics:

·       Patient, friendly, and adept at handling pressure and complex customer situations with composure.

·       Attentive to customer experience and detail oriented.

·       Passionate about the service and IT industry, with a positive attitude toward addressing customer needs.

·       Quick learner, able to grasp new product and service knowledge efficiently.