Job Responsibilities

• Collaborate closely with the Operations Manager and Supervisors to oversee daily operations, including annual leave planning and daily attendance monitoring.
• Coordinate with customers to arrange and confirm pest management service appointments.
• Apply for and manage Permit to Work (PTW) requirements.
• Prepare and submit fogging schedules to the National Environment Agency (NEA).
• Ensure all next-day service jobs are scheduled timely on the preceding working day.
• Plan technicians’ daily work schedules and manpower deployment to ensure timely and efficient job execution.
• Update and maintain technicians’ daily schedules in Enterpryze/Service Tracker.
• Monitor job completion status, reschedule postponed services, and ensure all scheduled jobs are carried out.
• Ensure all jobs are closed and service reports for the previous day are submitted on a daily basis.
• Ensure all services are completed by month-end to facilitate timely client billing by the Finance team.
• Attend to customer enquiries, feedback, and complaints via email and phone calls in a professional and timely manner.
• Act as a liaison between customers, supervisors, and management to ensure consistent delivery of quality service.
• Coordinate with the IT Manager on Enterpryze/Service Tracker issues encountered by technicians or during scheduling.
• Work with the General Manager on continuous process improvements to enhance efficiency, achieve cost savings, and maintain service standards.
• Provide weekly service status updates to the General Manager and Operations Manager.
• Issue credit notes for services not rendered due to operational reasons.
• Ensure all client feedback is acknowledged within two (2) hours and resolved within twenty-four (24) hours.
• Any other duties as and when assigned.

Pre-requisite

• GCE 'N' level and above.
• At least 3 years of experience in customer service or related field.
• Prior experience in pest control industry is an added advantage.
• Must be comfortable to work within tight timeline.
• Working location: Chai Chee
• Working hours: 9.00am - 6.00pm (Mon to Fri)