Job Title: Customer Service Executive - BYD/Denza 5 days works week

Location: Ubi

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist in booking appointments for customers.
• Troubleshoot and resolve customer issues and complaints in a timely manner.
• Coordinate with internal departments, including sales, marketing, and technical support, to address customer needs effectively.
• Maintain accurate records of customer interactions and transactions using CRM software.
• Monitor customer satisfaction levels and identify areas for improvement in service delivery.
• Provide feedback to management regarding customer concerns, trends, and opportunities for improvement.

Qualifications:

• High school diploma or equivalent; bachelor’s degree preferred.
• 2+ years of experience in customer service or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in Microsoft Office and CRM software.
• Knowledge of automotive industry and electric vehicles is a plus.
• Fluency in multiple languages is an advantage.