Job Summary

We are looking for a responsible and customer-oriented Customer Service Advisor to handle customer enquiries, provide service information, follow up with leads, and assist in booking appointments. The role requires good communication skills, patience, quick response time, and the ability to provide a smooth customer experience from enquiry to appointment confirmation.

Key Responsibilities

• Respond to customer enquiries through WhatsApp, phone calls, social media messages, or other communication channels.
• Provide clear and accurate information about company services, packages, pricing, and promotions.
• Follow up with potential customers and assist in closing sales or securing appointments.
• Schedule customer appointments and ensure all booking details are recorded accurately.
• Update appointment details into the relevant system, spreadsheet, or internal communication group.
• Coordinate with the operations/team members to ensure customer requests are properly communicated.
• Handle customer concerns, feedback, and complaints in a professional and polite manner.
• Maintain a fast response time and ensure customers receive timely replies.
• Perform basic administrative tasks when required.
• Keep proper records of customer interactions, leads, bookings, and follow-ups.
• Support the team in daily customer service and sales-related duties.

Requirements

• Good communication and customer service skills.
• Able to reply quickly and professionally.
• Comfortable using WhatsApp, spreadsheets, and basic admin tools.
• Sales-driven and able to follow up with leads effectively.
• Organised, responsible, and detail-oriented.
• Able to work independently and follow company processes.
• Prior experience in customer service, sales, or admin support is preferred but not compulsory.

Key Performance Expectations

• Fast response time to customer enquiries.
• Accurate appointment scheduling and data entry.
• Strong follow-up with leads to increase booking conversion.
• Professional handling of customer enquiries and complaints.
• Clear communication with internal team members.
• Consistent and reliable work attitude.