• Maintain daily communication and close relationships with customers.
• Order management for both warehouse and drop shipment.
• Proactive supporting sales operations in achieving sales targets.
• Provide a timely update to customers on the order change of orders/shipment schedule.
• To prepare shipping documents for customer clearance.
• Identifying customer demands and improving the process through cooperation with teammates.
• Solving customers' queries and probles.
• Handle customer complaints and ensure thorough follow-up until resolution.

Participate customer meeting or customer visits when required to strengthen customer relationship.