Job Title: Customer Service & HR Executive
Location: Boulder Planet Singapore
Employment Type: Full-time, Permanent

About the Role
We’re looking for a warm, organised, and people-focused Customer Service & HR Executive who enjoys both online communication and in-person interaction. You’ll be part of the front-facing team that shapes every climber’s experience, from answering questions online to greeting them at the front counter.

This role combines customer service and HR support, connecting with climbers while keeping our internal processes running smoothly. If you’re a climber (or keen to become one) who thrives on helping others and creating a welcoming environment, this is the perfect place to grow.

Key Responsibilities
(Approximately 80% of this role focuses on customer service, and 20% on HR and administration.)

• Deliver exceptional customer service both online and in-person.
• Manage and respond to customer enquiries, feedback, and membership matters through WhatsApp (via Zoko or similar tools).
• Assist climbers at the counter with check-ins, pass linking, and membership transactions using Mindbody or similar systems.
• Maintain an organised, welcoming, and efficient front-of-house space.
• Collaborate with the on-ground team to ensure seamless communication between online and in-gym service.
• Handle customer escalations with empathy and professionalism.
• Support and train counter crew on service tone, SOPs, and communication flow.
• Assist in HR administration, including onboarding/offboarding, attendance tracking, and payroll inputs using StaffAny, HReasily, or similar platforms.
• Maintain employee files and support recruitment logistics as needed.

The Ideal Candidate

• Diploma holder in Business, HR, Hospitality, or related field.
• Fresh graduates with no prior experience are welcome, as training will be provided.
• Strong communication skills: written (for online messages) and verbal (for face-to-face service).
• Friendly, patient, and professional when interacting with climbers.
• Organised, detail-oriented, and dependable.
• Enjoys teamwork, problem-solving, and building positive relationships.
• Comfortable using Zoko, WhatsApp Business, Mindbody, StaffAny, HReasily, Google Workspace, or similar tools.
• You’re a climber or excited to learn and understand what makes a great climbing gym experience.

What We Offer

• Competitive salary commensurate with qualifications and experience.
• Annual leave and staff benefits.
• Opportunities for professional growth and on-the-job learning.
• A supportive work environment.
• Complimentary climbing access at all Boulder Planet locations (Singapore and beyond).
• Eligibility for performance-based bonuses