• Receive, investigate, and resolve customer complaints related to banking services, credit cards, and compliance.
• Act as the main contact for escalated complaints, ensuring timely and effective resolution.

Customer Engagement:

• Communicate with customers via phone, email, and in-person to understand concerns and provide solutions.
• Maintain professionalism and empathy in handling difficult situations.

Analysis & Reporting:

• Prepare reports on complaint trends, issue analysis, and resolution outcomes.
• Identify recurring issues and recommend improvements to enhance customer satisfaction.

Collaboration:

• Work with internal teams (compliance, operations, customer service) to address systemic issues.
• Liaise with external stakeholders and regulatory bodies to ensure compliance and effective resolution.

Continuous Improvement:

• Contribute to developing policies and procedures to improve complaint handling.
• Stay updated on industry best practices and regulatory changes.

Interested applicants may email resume to [email protected]

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted