Job Scope:

• Address customer enquiries and feedback received via different touchpoints(including face-to-face, hotline and emails) promptly and professionally
• Handle facility bookings, programme registrations and over-the-counter paymentcollections
• Follow up with designated departments and/ or escalate issues to supervisors toensure timely and appropriate actions are taken to resolve customer feedback andenquiries
• Keep records of customer interactions, including lost and found items, in the CRMsystem according to the established criteria and guidelines
• Maintain secure custody of found property
• Update notice and display boards with the public activities/ events conducted withinthe premises, and the appropriate environmental and service information
• Perform daily settlements and financial reconciliations for revenue submissions
• Identify improvements and propose recommendations to address operationalchallenges and enhance customer experience
• Ad-hoc duties and projects as assigned or needed

Location: National Stadium

Salary:

S$14 /hour for weekdays

S$16 /hour for weekends

Requirements:

• Minimum 20 hours per week.

• 6‑month commitment required.

• Able to work weekends, public holidays, and shift hours (morning, afternoon, evening, and event days).

• Prior guest service experience is preferred.

• Able to communicate politely with guests, provide information, and give directions.

• Comfortable handling enquiries, feedback, and basic guest issues.

• Comfortable working in a sports or events environment, including managing occasional crowd flow.

• Able to use basic computer systems (e.g., checking bookings, entering data, and following up on cases).

EA License No.: 96C4864

Reg No.: R25128798 HUANG QIMENG