• West Singapore
• Working Hours: Mon – Fri (9:00am – 6:00pm / 8:30am – 5:30pm)
• Salary: $4,500 – $6,000 + Variable Bonus

Job Responsibilities

• Maintain and improve customer service processes to enhance service quality and efficiency
• Ensure proper use of customer service tools and systems to resolve issues
• Maintain accurate records of customer interactions and service activities
• Monitor and support team KPIs and service performance standards
• Handle and resolve customer enquiries and issues, including escalation when required
• Work closely with internal departments to resolve product and service-related matters
• Support implementation of new products, promotions, and service initiatives
• Provide guidance and support to team members through coaching and training
• Monitor dispatch operations and ensure service delivery quality

Requirements

• Minimum 5 years of customer service or customer support experience
• Good communication skills with ability to engage internal and external stakeholders
• Strong problem-solving, time management, and prioritisation skills
• Experience with CRM systems will be an advantage
• Team player with a responsible and adaptable working attitude

Pleasesubmit your updated resume in MS word format by using the APPLY NOWBUTTON. 

Weregret that only shortlisted candidates will be notified. 

StaffkingPte Ltd (20C0358) | Neo Shou Qi (R26159453)