Location: Suntec

Contract: 12 months extendable

Monday to Friday, Office hours

Responsibilities:

• Coordinate with different teams to set up project , gather required data and ensure smooth data flow.

• Assist with Salesforce Marketing Cloud, Loyalty Could and Service Cloud functionalities if applicable.

• Conduct User Acceptance Testing (UAT) for the Salesforce CRM program during the roll-out stage.

• Support end-users with Salesforce related clouds inquiries and issues.

• Extract reports and perform data analytics to support decision-making and generate revenue from CRM activities and loyalty program

General Responsibilities:

• User Support: Respond promptly to user inquiries, incidents, and service requests related to CRM program. Address queries, troubleshoot problems, and guide users through the platform's functionalities.

• Issue Resolution: Investigate and diagnose reported issues to determine the root cause. Collaborate with relevant teams to implement timely and effective resolutions.

• System Maintenance: Perform routine system maintenance tasks, including data cleaning,data uploads, and system configuration changes, to ensure data integrity and system stability.

• Training and Onboarding: Conduct training sessions and provide onboarding support to new users, ensuring they understand Salesforce CRM features and best practices.

• Documentation: Create and maintain comprehensive documentation, including user guides,

• FAQs, and knowledge base articles, to facilitate self-service support options for users.

• Enhancements and Customizations: Collaborate with the development team to identify opportunities for system enhancements and customizations to meet business requirements.

• Over Business KPI performance Review : Monitor recruitment, up-tier performance, and how the CRM increase sales, number of customer, average order value, lifecycle activities

• Quality Assurance: Ensure the accuracy and quality of data within Salesforce clouds by conducting regular data audits and validation checks.

• Security and Compliance: Assist in ensuring CRM compliance with data privacy regulations and company security standards.
  

Requirements

• Minimum Diploma or equivalent

• Experience: at least 3 years in CRM, loyalty program or lifecycle marketing.

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