The role oversees daily food service covering cold/hot beverages and cooked light meals, ensuring operational efficiency (staff management, safety compliance, inventory control) and financial performance

• Operational Efficiency: Directs daily F&B activities with sufficient manpower coverage, monitors compliance with legal, health and hygiene regulations.

• Financial Performance: Manages inventory, reduces waste, and accountable of POS daily reporting c

• Vendor Management: Build and maintain good rapport with suppliers, active tracking of deliverables and datelines

• Customer Service & Quality: Ensures high-quality food standards, handles customer feedback, and drives service excellence.

• Strategic Planning: Develops recruitment and training plan for staffs, and works on business growth initiatives. 

Required Skills and Qualifications

• Experience: Proven experience as an operations manager, or similar role, in industrial coffeeshop
• Leadership: Strong leadership skills to lead a diverse team
• Knowledge: Expertise in food safety (HACCP), inventory management, and cost control techniques.
• Communication: Effective communication skills for coordination with suppliers and cross-functional teams.