Operations Manager

Responsibilities:

• Provide leadership, support, and guidance to all staff within the clinic.
• Oversea all day-to-day operations of the clinics to ensure the smooth delivery of services to our patients.
• Manage day-to-day counter management, eg answering enquiries through email or phone, following up on appointments etc
• Plan monthly/weekly manpower manning schedule.
• Cultivate a positive working environment by promoting employee engagement and development.
• Handle customer feedback and service recovery in a timely manner.
• Manage the clinic’s facilities, billing system and inventory.
• Supervise and manage logistics for the coordination of products and vendors.
• Ensure all clinical and operational KPIs (sales revenue) of the clinic are met or exceeded.
• Manage and review operation policies and procedures in accordance with organizational and MOH requirements.
• Work with Doctors to develop aesthetic clinic protocols and procedures to improve staff productivity and ensure optimal patient care. 

Requirements: 

• Suitable candidate should possess minimum 2 years’ of relevant experience from service industry such as aesthetic, spa, beauty, retail, or healthcare.
• Ability to demonstrate excellent customer services
• Relevant sales experience in beauty or aesthetic industrial
• Interpersonal skills and ability to communicate at all level
• Basic PC skills
• Positive attitude, self- motivated and willingness to learn
• Training and uniforms provided