Job Description

• Patient registration in the clinic, scheduling of patients’ appointments including sending reminders
• Answering phone/SMS and email queries promptly
• Handle payments and prepare submissions of TPA (Third-Party) Claims, Medisave Claims, Insurance Claims and other documentations.
• Preparing patients’ medications for doctor to check, and dispensing medication
• Assist in performing simple inclinic procedures such as ECG and nebuliser treatments (training will be provided)
• Assist doctor during consultations / chaperone duties
• Handle 1st level patients’ complaints
• Maintain and update all patients’ records and in according to standard guidelines
• Assist in the daily running of the clinic and the upkeep of the clinic
• Manage medication, consumables and equipment including replenishment and housekeeping
• Any other administrative work involving patients’ care / records / the daily operation of the clinic

Job Requirements

• 5.5 days (44hours) week (Weekday + 1 Weekend). Ability to commit to work on rotating (AM, Noon & Evening) and weekend shifts. No overnight shifts.
• Diploma in any discipline / GCE 'A' Level / 'O' Level / Higher NITEC
• At least 1 year experience in hospital/ medical clinic operation/front desk duties
• Experience in submission of insurance and Medisave claims
• Familiarity with clinic operations.
• Keen service attitude towards customer care and learning
• Ability to work in a team dependably.

Advantage (Not a definite requirement)

• Prior experience as an enrolled nurse.
• Familiarity on the usage of Plato CMS
• Able to speak in Mandarin / Diaclets (to converse with Mandarin/Elderly speaking patient who could only speak Mandarin / Diaclets)