Key Responsibilities

• Perform front-desk and reception duties, including patient registration, appointment scheduling, medical record management, medication preparation/dispensing, billing, and cashiering

• Handle insurance-related matters, including submission, coordination of pre-approvals, and reimbursement inquiries

• Manage incoming phone calls and email inquiries from patients regarding clinic services and appointments

• Provide administrative support, including filing, stock checks, and general clinic coordination

• Ensure accuracy, confidentiality, and proper documentation of patient information

• Support daily clinic operations and perform ad hoc duties as assigned

Requirements

• Minimum N / O Level, Professional Certificate, or NITEC in any field

• Minimum 1 year of relevant working experience as a Clinic Assistant or Clinic Executive

• Knowledge of medical insurance processing will be an advantage

• Independent, responsible, and willing to learn

• Customer-oriented with strong integrity and attention to detail

• Able to multitask and work in a fast-paced environment

• Good interpersonal and communication skills

• Proficient in Microsoft Office and healthcare systems (e.g., Plato)

• Good communication and coordination skills