Job Duties:

• Prepare and process renewal contracts, ensuring accuracy and compliance

• Coordinate with clients and internal departments to finalize contract renewals

• Draft, review, and revise contract terms and conditions for existing clients

• Maintain and update retention data across all dashboards and online platforms

• Support account management efforts to strengthen client relationships

• Identify and resolve contractual issues and disputes

• Organize, update, and maintain databases and files for all clients

• Answer incoming calls and respond to customer feedback and inquiries

• Perform other tasks assigned by the Business Development Head as required

Qualifications:

• Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field

• Minimum 2 years of experience in client relations, business development, or account management

• Strong communication and interpersonal skills

• Highly organized with attention to detail

• Ability to multitask and work under pressure

• Proficient in Microsoft Office and familiar with CRM systems is an advantage