Strategic Leadership

• Develop and implement the hotel’s long-term business strategy in alignment with the Board’s vision.
• Identify new market opportunities, partnerships, and expansion strategies.
• Oversee brand positioning, guest experience strategy, and service excellence initiatives.
• Drive digital transformation and innovation across hotel operations and marketing.

Operational Management

• Oversee all departments including Rooms, Food & Beverage, Sales & Marketing, Finance, and Human Resources.
• Ensure operational efficiency, high service quality, and compliance with brand and regulatory standards.
• Review key performance indicators (occupancy, ADR, RevPAR, GOP, etc.) to achieve financial and service targets.
• Implement cost controls and optimize operational processes to maximize profitability.

Financial & Business Performance

• Manage the hotel’s P&L to achieve revenue, profit, and growth targets.
• Prepare annual budgets, forecasts, and business plans for Board approval.
• Monitor financial performance and ensure sound financial management and reporting.
• Drive ROI for capital expenditures and new investments.

People & Culture

• Lead, motivate, and develop a high-performing leadership team.
• Foster a culture of service excellence, accountability, and continuous improvement.
• Ensure effective succession planning and staff engagement across the organization.

Stakeholder Management

• Represent the hotel in dealings with owners, investors, business partners, and key stakeholders.
• Maintain positive relationships with tourism boards, government agencies, and industry associations.
• Protect and enhance the reputation of the hotel brand through effective communication and leadership.

Qualifications & Requirements

• Bachelor’s Degree in Hospitality Management, Business Administration, or related field (Master’s preferred).
• Minimum 10–15 years of senior leadership experience in hotel management or hospitality operations.
• Proven track record of achieving strong financial results and operational excellence.
• Strong leadership, interpersonal, and communication skills.
• Deep understanding of hotel operations, guest experience, and market trends.
• Strategic thinker with a hands-on management style.