We are seeking a Change Management Analyst to support a critical system implementation project, focusing on facilitating user transition through strategic communications and comprehensive training delivery to ensure successful user adoption.

Key Responsibilities

1) Communications Support
• Develop and execute communication collaterals to keep stakeholders informed throughout the system implementation process
• Create clear, engaging content including newsletters, announcements, and progress updates for various audiences
• Collaborate with project teams to ensure consistent messaging across all channels and manage feedback loops between end users and implementation teams
• Analyse communication effectiveness through metrics and feedback data to optimise messaging strategies

2) Training Development and Delivery
• Design and deliver training programmes tailored to different user groups and skill levels across the organization
• Create comprehensive training materials, user guides, and quick reference resources to support system adoption
• Provide ongoing support to users during the transition period to address questions and challenges
• Conduct training needs analysis and skills gap assessments to inform programme design

3) Change Management Activities
• Conduct impact assessments to identify affected stakeholders and processes throughout the implementation
• Support change readiness activities and help address resistance to new systems through targeted interventions
• Monitor adoption metrics and user feedback to identify areas requiring additional support or adjustment
• Develop reporting mechanisms to track progress against adoption targets
• Facilitate workshops and focus groups to gather requirements and validate change

4) Analysis and Assessment
• Conduct stakeholder analysis to map influence, impact, and readiness levels across affected user groups
• Gather and analyse user requirements for training programmes and communication strategies
• Develop change impact assessments using data-driven methodologies and present findings

Required Skills and Experience

• Broad understanding of change management principles and adult learning methodologies

• Experience in change management, training delivery, or communications roles within organisational settings

• Strong written and verbal communication skills with ability to translate technical concepts for diverse audiences

• Project coordination experience and proficiency with training tools and platforms

• Proficiency in data analysis to support evidence-based change decisions

• Ability to translate business requirements into actionable change management strategies

- At least 2-3 years of experience in conducting training and stakeholder engagement

- experience with system implementations or digital transformation projects