• Manage the end-to-end Change Management lifecycle in alignment with ITIL and banking regulatory requirements
• Plan, coordinate, and execute application and infrastructure releases across environments (Dev, UAT, Pre-Prod, Production)
• Ensure proper risk assessment, impact analysis, and back-out planning for all changes
• Maintain and govern the release calendar, avoiding conflicts across systems
• Collaborate with application teams, DevOps, QA, infrastructure, and business units to ensure smooth release execution
• Ensure all changes comply with audit, regulatory, and security policies (e.g., internal controls, MAS guidelines)
• Oversee production deployments, ensuring stability and minimal disruption to banking operations
• Monitor and report change success rates, incidents, and post-release issues
• Drive continuous process improvements in release and change management practices
• Support incident and problem management related to failed or high-risk changes

Required Skills & Experience

• 7+ years of experience in Change / Release Management within banking or financial services
• Hands-on experience with ITIL Change & Release Management processes
• Experience with ITSM tools such as ServiceNow, JIRA, or Remedy
• Familiarity with DevOps tools (e.g., Jenkins, Git, Azure DevOps) and CI/CD pipelines
• Strong knowledge of production support, release governance, and environment management
• Experience handling high-risk and large-scale enterprise releases
• Strong stakeholder management, especially with risk, compliance, and audit teams