Core Responsibilities:

· Monitor and update real-time ground situations at all key touchpoints in all terminals from TMC via CCTV, in accordance with SOPs.Process all Porter Service request(s) and ensure respective Operations Supervisor fulfills service.

· Coordinate and support overall, trolley, taxi and porter operations.

· Act as coordinator between Duty Manager and Duty Terminal Manager/TMC Operations Cells during extraordinary operations matters that may arise. Assist the Terminal Manager/Duty Manager with incident/accident investigation by extracting the CCTV footages.

· Provide ad hoc administrative support to Duty Ops Manager when required.

· Alert the respective duty Supervisor on key event of the day.

· Perform any other duties assigned by management.

Trolley Operations

· Monitor the supply and demand of trolleys using the associated systems.

· Perform routine checks as stipulated in the SOP.

· Activate Operations Supervisor for replenishment of trolleys and/or clearing of unused trolleys when required.

· Provide regular updates to CAG using relevant platforms on real-time trolleys levels at designated locations.

· Receive direct information and report any incidents related to trolley operations to the Operations Supervisor for prompt response and assistance.

Taxi Operations

· Monitor the supply and demand of taxis using the associated systems.

· Activate taxi supply when necessary, including phone calls to taxi operators and urgent calls.

· Ensure all terminal workstations and TMS area functioning including verifing and updating the accuracy of information in the taxi systems.

· Observe and report the status of passenger queue ensuring appropriate actions are taken to accommodate passengers in queue.

· Plan for taxi supplies and take appropriate action in the administration of taxi coordination.

Periodic Duties:

· Generate service utilization reports

· Cover Operations Supervisor’s duties as assigned.

· Cover Duty Manager’s duties in their absence for coordination.

· Undertake ad hoc quality/operations improvement projects/tasks as assigned

Job Specifications (Qualifications/Experiences):

· Diploma in Science/Engineering/ Supply Chain or equivalent.

· Minimum 2 years of supervisory experience in quality/operations functions.

· Possess good interpersonal, communication and organizational skills.

· Confident in managing and influencing stakeholders in TMC.

· Adaptable to change and a good team player.

· Microsoft Proficient

· Able to work on shift duty.

· Able to obtain an Airport Pass (Airside)

· 12 hours shift, Work 4 days off 3 days.