Job Responsibilities:

• Monitor franchise market performance and spot opportunities for growth and improvement.
• Build strong relationships with franchisees through regular, supportive communication.
• Support new store launches with training plans, store visits, and ongoing guidance.
• Keep franchisees up to date on new products, SOPs, and rollouts—making transitions smooth and clear.
• Manage and update training tools, marketing materials, and franchisee resources.
• Help develop and deliver effective training programs and support trainers with feedback.
• Review and share key reports (sales, audits, projections) to guide decision-making.
• Collaborate with Finance to ensure timely billing and collections.
• Maintain accurate franchisee records and assist with data updates.
• Pitch in on special projects and team initiatives as needed.

Job Requirement:

• Degree or diploma in Business, Administration, Management, or a related field.
• Strong business sense with excellent interpersonal, planning, and organisational skills.
• Enjoys working in a collaborative team environment, handling diverse tasks and meeting tight deadlines with focus and efficiency.
• Willingness to travel overseas as needed.
• Ideally has 2 years of experience in franchise markets, especially in F&B.
• Proficient in Microsoft Office and Google Forms.
• Clear and effective communicator, both written and verbal.
• Flexible and able to adapt to changing priorities and deadlines.
• Availability for occasional weekend support for special projects or priorities.
• Experience in video filming and editing software is advantageous.