Key Responsibilities

CRM Operations

• Perform account creation, merging, data cleansing, and updates to maintain high data quality and integrity within the CRM system.
• Maintain accurate and up-to-date stakeholder records to support client engagement, business development activities, and reporting.
• Ensure appropriate segmentation of the client database for targeted email campaigns and communications.
• Monitor and enforce CRM data governance standards and best practices.
• Provide training, guidance, and ongoing support to internal users on CRM usage.
• Act as the primary point of contact for CRM-related enquiries and operational support.

DTDi (Double Tax Deduction for Internationalisation) Administration

• Prepare and submit DTDi claims, including verification, compilation, and maintenance of all supporting documentation.
• Stay up to date with prevailing DTDi policies and tax regulations to ensure compliance.
• Serve as a key liaison with relevant government agencies for DTDi applications, clarifications, and audits.
• Maintain accurate records and reporting of claim status, timelines, and supporting documentation.
• Provide internal guidance on the eligibility of expenses for DTDi claims.
• Ensure stakeholders’ travel and business trip details are accurately recorded in the CRM system to support claims.

Event Duties & Responsibilities:

• Event and travel logistics: Assist with event and travel logistics organised by the BDMC Team when required including distribution and inventory of corporate gifts, name tags etc.

Administration responsibilities:

• Manage BDMC concierge mailbox.
• Team Zoom / meeting room bookings.
• Handle overseas and local courier requests and other ad-hoc duties as and when assigned.

Requirements

Experience & Skills

• Proven experience in CRM administration, grants/tax claims management, compliance, or a related role.
• Experience working with CRM systems is an advantage.
• Good understanding of Singapore tax regulations or government incentive schemes (DTDi experience preferred).
• Strong proficiency in Microsoft Office.

Core Competencies

• Strong attention to detail and commitment to data accuracy.
• Analytical and well-organised, with the ability to manage multiple priorities and deadlines.

Personal Attributes

• Independent and able to work effectively under pressure in a fast-paced environment.
• Strong interpersonal and communication skills, able to engage colleagues across departments.
• Team-oriented and comfortable working within a matrix organisational structure.
• Candidates re‑entering the workforce are encouraged to apply. Strong administrative experience and a positive, can‑do approach will be highly valued in this role.