Responsibilities

• Lead end-to-end business analysis for complex D365 projects, including, requirements gathering, solution design, and delivery oversight.
• Serve as the primary liaison between business stakeholders and technical teams to translate business needs into functional and technical requirements.
• Define and document To-Be process flows and compare them to identify gaps and improvement areas.
• Manage and prioritise requirements, features, and backlogs using tools like Azure DevOps, Jira, or Confluence.
• Oversee the functional configuration and customisation of D365 modules in collaboration with solution architects and developers.
• Guide UAT planning, execution, and training initiatives for end-users.
• Lead change management and business readiness activities during D365 rollouts.
• Support data migration, integration strategy, and reporting requirements (Power BI, Power Platform, etc.)
• Stay updated with the latest D365 roadmap, features, and releases; provide recommendations for adoption.

Profile

• Master's or Bachelor’s Degree in Information Technology, Business, Banking and Finance or relevant discipline
• 7+ years of Business Analysis experience, with 4+ years focused on D365
• Proven experience in leading enterprise-level D365 implementations or upgrades.
• Deep understanding of D365 architecture, modules, workflows, and best practices.
• Experience with Agile/Scrum and hybrid delivery methodologies.
• Excellent stakeholder management, communication, and facilitation skills.
• Ability to lead workshops, requirement walkthroughs, and executive presentations.
• Strong analytical mindset with attention to detail and documentation.