Job Description

YOUR MISSION:
Assist the Store Manager in the day-to-day store operations. In line with Company policies and Store Management guidelines, ensure efficient operations management for dedicated managerial tasks such as staffing issues, planning shifts / rotas and / or customer issues / complaints in order to improve customer service and enhance customer satisfaction.

HOW WILL YOU MAKE AN IMPACT?

• Assist the Store Manager in overseeing daily store operations, ensuring alignment with Company policies and Store Management guidelines.

• Manage staffing issues, including planning shifts and rotas, to maintain optimal store performance.

• Address customer issues and complaints promptly to enhance customer satisfaction.

• Demonstrate key product/service features and link them to customer challenges to drive sales.

• Provide advanced product/service information and respond to complex customer inquiries.

• Lead day-to-day operations for a specific store department, ensuring efficient workflow.

• Record and process custom/special orders, coordinating with relevant teams for delivery.

• Handle basic issue escalations and provide necessary managerial approvals.

• Design and manage monthly schedules, assigning tasks to ensure high-priority work is completed.

• Present additional products/services during customer interactions to maximize sales opportunities.

• Conduct customer interviews to clarify requirements and assist in potential customer interviews.

• Develop new customer relationships through proactive outreach and serve as the first point of contact for queries and complaints.

• Identify and recommend products/services that meet customer needs, encouraging purchases.

• Participate in professional development activities to enhance capabilities and stay updated on industry best practices.

• Prioritize and manage personal workflow to meet productivity, quality, and timeliness standards.

• Utilize performance management systems to improve personal performance.

• Post-Secondary Non-Tertiary Education required.

• Sound experience and understanding of straightforward procedures or systems.

• Basic experience in coordinating the work of others.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Post-Secondary Non-Tertiary Education
Sound experience and understanding of straightforward procedures or systems.