Reporting to Centre Manager , you will ensure frequency, reliability, and quality of Befriending service to relieve loneliness and improve the quality of lives of the socially isolated Seniors.

Responsibilities:

A) Stakeholder Management

• Assist in community assets mapping i.e. blocks, services mapping
• Assist in outreach events i.e. door-knocking, needs assessment, info-sharing session.
• Able to identify & support community and networking partners in joint efforts to serve the needs of the seniors.
• Communicate the needs of seniors to external stakeholders and advocate for action to meet these needs.
• Assess and recruit new senior by using the Community Screener Tool (CST) & other required trained tools promptly according to service requirements with AAC.
• Tier new member (Befriending or Buddying) according to the given criteria.
• Engage and support volunteers for LB's programmes & activities.

B) Day-to-Day Centre Operations

• Deliver projects outputs and activities to seniors at home/off-site according to LB's Programme Strategy
• Provide feedback on operational gaps, ground challenges, along with the types of activity that can help seniors' become more independent.
• Evaluate processes & provide suggestions to improve implementation of different types of activities/projects for seniors.
• Encourage suitable Bnb seniors to attend programmes at AAC or out of seniors’ houses.
• Plan, conduct and assist in Programmes at the AAC.
• Document/input important info of seniors and data for reporting purposes to funders & sponsors.

C) Reporting

• Prompt submission/approval of check call reports, seniors activities attendance to meet funders KPIs.
• Conduct CST assessments & key them into AIC systems.
• Register and/or update seniors data into LB’s databases.
• Periodic housekeeping of seniors' case status.

D) Other Duties

• Any other responsibilities as assigned by the Executive Director/HOD/CM/Centre Lead.

Requirements:

• Min. Diploma in Social Work/Gerontology/ Psychology or equivalent
• Able to work in the evening and on weekends when required
• Proficient in MS Word, Excel and Powerpoint
• Passionate in working with Seniors
• Strong organizational and communication skills
• Meticulous and detailed
• Good problem-solving skills
• Enthusiastic and self-motivated