Job Requirements

1. Minimum 2 years of relevant experience in beauty, wellness, and retail/outlet management.
2. Strong communication skills in both English and Mandarin, to liaise effectively with English-speaking clients and Mandarin-speaking colleagues/customers.
3. Possess leadership qualities, initiative, and a positive, team-oriented attitude.
4. Comfortable working on retail hours, including weekends and public holidays.
   

Key Responsibilities
- Oversee and manage the daily operations of the outlet to ensure smooth and efficient performance.
- Lead, motivate, and guide team members, fostering a culture of professionalism and excellence.
- Maintain and uphold the highest standards of service quality in line with the company’s brand values.
- Deliver exceptional customer service, building trust and long-term relationships with clients.
- Attend to customer inquiries and provide professional consultation on suitable treatments and products.
- Monitor and manage customer records, purchases, and treatment history accurately.
- Conduct follow-ups on post-treatment experiences to ensure customer satisfaction and retention.
- Drive sales performance by promoting treatment packages and products.
- Perform necessary administrative and reporting tasks, as required by management.
- Carry out ad hoc duties assigned by the management team.