Job Responsibilities:

Customer Service

Monitors and performs first level of maintenance for AFC equipment such as fare gates and ticketingmachines

Assists passengers with fare-related and directional enquiries, attends to unwell passengers and render firstaid when necessary

Monitors CCTV and makes necessary Public Announcements

Acknowledge and responds to alarm status e.g. MFT, ISCS, fire alarm, PEC, ESP activation, etc.

Platform and Train Operations Duties

Ensures passenger safety when commuters travel on escalators and boarding/alighting from train

Attends to incidents and alarms at the platforms and trains, and to carry out hand signalman duties when required

Assists in detrainment of passengers when required

Provides travel directions for passengers travelling within the train system

Operates or manned the train so as to provide quick response towards train faults and alarms, whileensuring that any delays are kept to the minimal

Concourse Duties

Carries out checks on illegally parked or abandoned bicycles or belongings

Conducts inspection and takes appropriate actions on passengers who use concession tickets illegally,travel without valid tickets, and those who flouts regulations, e.g. drinking, eating, and smoking in stationpremise

Administrative Duties

To liaise with cleaning personnel for station/toilet cleaning

Reports any equipment fault to the Station Manager and files the fault reporting through the MaintenanceManagement System (MMS)

Opening and Closing of Station

Opens and closes the station according to the timetable. Switches the station equipment on / off before /after traffic hours

Checks the station area for any passengers before closing of station

Facilitate track access during non-revenue hours, and checks for oil spills on the station platform tracks afterthe last Engineering Train had passed the station

Handles all train/station incidents and emergencies

Manages and reports all incidents and emergency situations relating to:

Staff and passenger (e.g. accident, assault, molest, etc.)

Trains (e.g. alarms, faults and manning of trains)

Passenger Service Centre (take local control of MFT functions due to failure of signalling equipment,responding to alarms/defects)

Stations (e.g. crowd control, fire, bomb hoax, flooding, etc.)

Checks and ensures that appropriate signs are put up during any rail incidents or delays to keep passengersupdated of progress

Assist in service recovery during train service disruption

Qualifications & Work Experience

NITEC/Higher NITEC in Engineering discipline.

Able to perform 3 rotating shift work based on a duty roster

MOM Licences No: 02C5465
EA Personnel Registration No: R24125030