SCOPE

Reporting the Rooms Division Manager, the incumbent is responsible for the smooth running, overall operation and profitability of the hotel spa, pool and gym. He/She will lead the spa & pool team effectively to deliver and exceed the guest's expectations and maximise profitability in accordance with hotel’s vision, core values and all related brand standards, procedures & policies.

OVERALL OBJECTIVES

• Oversee and be responsible for the day to day operations.   
• Perform spa treatments to a high standard according to the spa's standard operating procedures and policies 
• Build customer loyalty through excellent customer service, including complaints handling.  
• Manage customer bookings, scheduling, staff allocation and management.   
• Report daily sales, stocks and cash balances.   
• In charge of inventory and stock take.
• Accountable for overall performance, sustainability, and profitability of the business.  
• Delivering services to the guests in a timely manner.    
• Preparing and facilitating training for the team.   
• Maintaining and cleaning machines, equipment in the spa, pool and gym.
• Evaluating staff performance and providing feedback to the manager and Human Resources Department at regular intervals
• Assisting with budgets, payroll, and ensuring compliance with policies and health codes.  
• Other ad-hoc duties as assigned.

REQUIREMENTS

• Impeccable grooming and articulation.
• Warm, friendly & confident personality.
• Self-motivated.
• Minimum 3 years relevant experience.
• Internationally recognised massage certificate.
• Internationally recognised beauty therapy certificate.
• Experience with advanced cosmetology. (an advantage)
• First aid and CPR certificate (an advantage).