Key Responsibilities

• Manage and coordinate daily operations

• Plan and deploy manpower, including scheduling maintenance for customers

• Oversee preventive and corrective maintenance to meet SLA requirements

• Serve as the main point of contact for client requests, issues, and escalations

• Supervise technicians and provide on-site support when required

• Coordinate with internal teams to ensure smooth service execution

• Track service performance, identify issues, and implement improvements

• Prepare operational reports and update management regularly

• Any other ad-hoc duties assigned by the Company

Requirements

• Diploma/Degree in Engineering, IT, or related field

• 2–3 years of relevant experience in service/maintenance or system integration

• Familiarity with CCTV, access control, or security systems preferred

• Good coordination, communication, and problem-solving skills

• Proficient in Microsoft Office and tech savvy

• Independent and resourceful

• Possess initiative and a positive working attitude.