Job Summary

As Assistant Manager, you will manage guest reservations, coordinate seating, and ensure exceptional service delivery. You will support the Restaurant Manager by maintaining operational standards, handling guest feedback, leading team briefings, and assisting in staff training and inventory management.

Responsibilities

• Schedule and manage guest reservations to optimize seating and service flow
• Greet guests promptly and coordinate their seating to enhance their dining experience
• Identify regular guests and communicate their preferences to the Restaurant Manager for personalized service
• Respond promptly to guests’ requests during restaurant operations to ensure satisfaction
• Record and report all guest complaints immediately to the Restaurant Manager for timely resolution
• Conduct team briefings before each service period to align staff on service standards and updates
• Monitor and ensure no outstanding bills remain in the system and accurately account for all voided transactions
• Develop and maintain a loyal customer base by promoting the restaurant and managing a customer database
• Ensure waitstaff can accurately describe menu items and specials, and maintain professional grooming and attire standards
• Maintain high standards of cleanliness, upkeep of furnishings and equipment, and proper setup of the restaurant and pantry areas
• Participate in monthly physical stock takes of restaurant inventory including glassware, plates, and crockery
• Assist the Restaurant Manager in implementing and developing staff training programs to enhance team performance
• Perform additional job-related duties as assigned to support restaurant operations