Oversee and Manage Online and Offline Operations

• Supervise the tracking, management, and fulfillment of online orders, ensuring timely and accurate delivery.
• Coordinate merchandise restocks, deliveries, and event setups/tear-downs.
• Monitor the performance and efficiency of product management across all online and offline channels.

Team Collaboration and Customer Service

• Work closely with the customer service team to handle escalated complaints, feedback, and service recovery efforts.
• Train and guide the team to ensure consistency in service standards and processes.

Inventory and Stock Control

• Oversee storage, inventory, and product management to ensure optimal stock levels and prevent shortages.
• Conduct and approve monthly stock counts and review total inventory reports for accuracy and discrepancies.
• Analyze stock movement data and ensure proper shelf occupancy at physical stores.

Strategic Product and Visual Merchandising

• Lead the implementation of visual merchandising strategies across various channels and platforms.
• Forecast needs for sales, manpower, and stock availability based on trends and analytics.
• Collaborate with the marketing team to align merchandising efforts with campaigns.

System and Backend Management

• Oversee backend product management processes using systems like Roller and DLabel.
• Ensure efficient product tracking and movement between storage and sales channels.

Housekeeping and Office Management

• Ensure a tidy and organized workspace, including merchandise and storage areas.

Reporting and Analysis

• Provide detailed monthly reports on sales, inventory, and merchandising performance to senior management.
• Identify areas for improvement and recommend actionable solutions.

Other Duties

• Support other functions and tasks as assigned by the Manager or Management Team.