When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Responsibilities

Strategy

• Responsible for ensuring that account and service management tools, methodologies, governance

Business Partner

• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Build strong working relationships with Product Managers (Regional and Global)
• Build strong working relationships with outsourced vendor for support to ensure E2E account serviceability
• Act as SL IT service liaison point for APAC IT and Global service management communities.
• Act as IT service liaison point with regional SL IT & business leads plus members of the Global SL team.
• Take responsibility for all communication in relation to SL IT account and service management.

Business Development

• Overseeing customer account management, including negotiating IT contracts and agreements to protect DHL’s interest
• Contribution to improving the business unit P&L through cost effective usage of IT services and solutions.

Regional / Global IT Team

• Work collaboratively with Regional/Global IT peers in particular regional IT leads, IT solutions and IT product roles.
• Create strong relationships with the regional / global community to ensure maximum leverage of resources / solutions to support local requirements.

Service Management

• In collaboration with Product Managers, define and measure service performance via KPIs and service reviews.
• Be the escalation point on APAC SL IT account and service management issues.
• Maintain and report on service demand pipeline.
• Take responsibility for setting and managing the APAC SL service management budgets.
• Manage all IT audit activities (internal and external) for APAC SL IT

Requirements

• Excellent account and service management skills & experience
• Project management skills
• Strategic thinker
• Strong analytical skills
• Commercial awareness
• Effective communication skills / interpersonal understanding
• Ability to influence and negotiate
• Customer orientated
• Able to take the initiative.
• Strong business / commercial acumen.
• Business and market know-how.
• Product and process know-how.
• Budgeting and cost controlling skills
• Minimum 5-7 years experience within IT.
• Minimum 5 years’ experience in Account/Service management including ITIL or equivalent qualification.
• Minimum 3 years project delivery experience.
• University bachelor degree in a business discipline or relevant education and work experience preferably in Forwarding /Logistic sector
• Fluent in English (verbal and written)