• $7,500 + Attractive Benefits

• 5 days work week (8am - 5.30pm)

• Clementi MRT

The Manager implements operating policies, strategies and tactics. You will set the direction for the methodologies and frameworks used in the infrastructure design and builds a strong partnership with key stakeholders. Being a strong leader, with a broad sense of perspective and strategic approach to managing resources and developing capabilities within the team.

• Plan infrastructure operations and maintenance strategy 
  Advise the business on infrastructure operations and maintenance related issues 
  Recommend process, product or service improvements, resource optimisation and cost savings 
  Partner with stakeholders to define infrastructure operations and maintenance requirements for new technology implementations 
  Anticipate internal and/or external business challenges and/or regulatory issues 
  Forecast financial, physical, and human resource needs to meet established objectives 

• Manage infrastructure and infrastructure implementation 
  Organise managers, engineers and technical specialists to perform day-to-day activities around infrastructure implementation 
  Control the prioritisation of requirements and allocation of staff, budget and equipment resource 
  Update senior leaders on the status of implementation and expansions of infrastructure 
  Coordinate complex and major implementation rectifications 

• Provide incident resolution guidance 
  Schedule activities to ensure continuity of service and prompt resolution of issues 
  Monitor response and resolution time on live incidents 
  Analyse enquiries to identify recurring user problems, recommend solutions, and to identify areas where service can be improved 
  Respond to more complex, escalated enquiries from team members 
  Develop problem solving guidelines, checklists, or materials to assist staff to respond to user problems 
  Oversee disaster recovery planning and testing 

• Manage projects 
  Assign team members to projects 
  Supervise the execution of day-to-day infrastructure operations, system installations and integration 
  Guide engineers toward performing services on time, within budget and in accordance with business requirements 
  Maintain oversight of complex infrastructure operations and maintenance projects end-to-end as required 
  Monitor overall infrastructure performance, capacity and resource utilisation 
  Drive resource and cost optimisation across projects 
  Develop infrastructure operations and maintenance project plans 
  Initiate plans to respond to request on more infrastructure and system resources 
  Update senior leaders on project status, resource optimisation and cost savings 

• Manage teams 
  Oversee team management including budgets, forecasting, work allocations and staffing 
  Develop staff through ongoing coaching, mentoring and career discussions 
  Define common goals, direction and accountability among staff 
  Drive effective performance management practices within the department in accordance with organisation policies and procedures 

Professional Qualifications & Relevant Experience

• Bachelor's Degree with minimum 7 years of relevant experience will be preferred.

R22107887 | Gladys Chang Si Min