Position Overview:

As the Assistant IT Manager at Pathlab Singapore (PLSG), you will play a key supporting role in managing daily IT operations, implementing technical solutions, and maintaining essential infrastructure. This position demands strong hands-on technical skills and troubleshooting abilities, especially within healthcare IT systems. You will contribute to both strategic initiatives and day-to-day tasks under the direction of the Regional IT Manager.

Additionally, you will assist in various projects and assignments as delegated, including but not limited to:

Key Responsibilities:

1. IT Operations Support:

• Assist in managing the day-to-day operations of IT systems including the LIS, hardware, software, networks, and telecommunications.
• Perform first-level and second-level troubleshooting to ensure system reliability and uptime.
• Monitor IT systems to ensure performance, availability, and security compliance.

2. Project & Implementation Support:

• Provide technical and administrative support for IT projects.
• Work closely with internal users, vendors, and stakeholders to support project timelines and deliverables.
• Help track progress and provide regular status updates to the Regional IT Manager.

3. Government Liaison Support:

• Assist in liaising with technical representatives from Singapore government agencies (e.g., Synapse, HPB) for IT system implementation and interfacing matters.
• Help manage technical submissions and respond to troubleshooting issues when required.

4. Security & Compliance:

• Support the implementation of IT security measures and ensure enforcement of existing policies.
• Help prepare documentation to ensure compliance with Singapore healthcare IT regulations and audit requirements.

5. Software and Integration Support:

• Assist in managing and testing software development and integration projects (in-house or external).
• Participate in hands-on development or scripting tasks when needed.
• Prepare and maintain documentation related to system integrations (e.g., HL7 interface mappings).

6. User Support & Training

• Provide end-user training or documentation to improve adoption of new systems or updates.
• Serve as a point of contact for escalated IT support issues from users.

7. Continuous Improvement

• Recommend process or system improvements based on user feedback or performance metrics.
• Stay up to date with emerging technologies relevant to healthcare IT.

Job Requirements:

• Minimum 5 years of experience supporting healthcare or lab IT systems.
• Proficient in software development with experience in PHP, Python, MySQL, MSSQL, RESTful APIs, and Windows-based application development. Experience in other programming languages or platforms will be an added advantage.
• Familiarity with scientific instrumentation and documentation processes (e.g., Siemens, Roche systems).
• Solid understanding of technical concepts such as HL7, TCP/IP communication, software integration, and system configuration.
• Good written and verbal communication skills.
• Able to handle multiple assignments and meet deadlines with minimal supervision.

Work Schedule:

• Monday to Friday: 8.30 am to 5.00 pm
• Saturday: 8.30 am to 1.00 pm