JOB DESCRIPTION :

• Supervise daily operations, train and lead staff in maintaining a clean Hotel

• Involve in strategic planning and provide direction for the entire department to progress. 

• Review daily and monthly manpower schedules

• Schedule and approve staff annual leaves, public holidays and overtimes. 

• Conduct daily briefing

• Maintain working equipment and cleaning supplies. 

• Requisite and maintain optimal stock level.

• Ensure Lost and Found properties according to set procedures.

• Coordinate with the relevant departments to manage guest requests, inquiries, and complaints related to accommodations, services, and billing—ensuring timely and effective resolutions to enhance guest satisfaction.

• Work in close collaboration with the Respective Department to promptly resolve any defects or maintenance issues in guest rooms and public areas.

• Oversee pest control activities with a strong focus on detail and hygiene standards.

• Liaise with the Maintenance Department to implement and monitor a preventive maintenance schedule for guest rooms and public areas

• Perform regular spot checks on staff performance, addressing errors or areas of improvement promptly. 

• Coordinate with contractors on existing projects or new assignments. Recommend items to be written off and new purchase

• Organize and lead regular training sessions to ensure staff are well-versed in standard operating procedures, while also addressing concerns, assigning duties, and reinforcing high service standards.

• Any other duties as assigned.

JOB REQUIREMENTS:

• Diploma in Hospitality Management or other relevant qualification is preferred

• Minimum 5 years’ related experience

• Commitment to work rotating shift including weekends and public holiday

• Meticulous with strong attention to details with good follow-up