Job Summary

Lead and manage daily security operations and manpower deployment across assigned sites, driving operational excellence and client satisfaction through strategic planning, training, and performance management.

Responsibilities

• Lead and manage day-to-day deployment and operations of security personnel across assigned sites to ensure effective security coverage
• Develop and execute manpower planning and forecasting for permanent and relief security personnel at individual sites to meet operational demands
• Design and deliver on-the-job training and refresher courses, including safety briefings and traffic management control, to enhance team competency and compliance
• Coordinate with internal management and client teams to maintain high levels of customer satisfaction and address operational concerns
• Conduct thorough investigations and prepare detailed incident reports to support security operations and risk mitigation
• Perform regular site rounds and inspections to verify security personnel adherence to duties and gather client feedback weekly for continuous improvement
• Participate in weekly and monthly client meetings to contribute insights towards performance improvement plans and elevate service quality
• Compile and submit comprehensive weekly operational reports to management for review and decision-making

• Demonstrate effective interpersonal skills to collaborate with security personnel and cross-functional teams, fostering a cohesive work environment
• Manage time efficiently to meet tight deadlines and promptly fulfill customer expectations
• Utilize computer skills proficiently, including Microsoft Office applications (Excel, PowerPoint, Word), to support reporting and communication
• Apply operational experience of at least 1 year to handle security operations effectively and adapt to dynamic site requirements