Application Engineer
Application Engineer
Job Details
Vacancies
1 position
Experience Required
No experience required
Job Description
Your main responsibility will be to provide technical support to our distributors and customers across the R.O.A region (Southeast Asia, Australia, and New Zealand).
Tasks and Responsibilities:
- Provide application support to all customers (Hardware/Software interfacing, Preparation of sample codes).
- Manage technical support issue via Salesforce case-tickets.
- Technical verification of related equipment to provide value-added service for customers and provide on-site troubleshooting when necessary.
- Provide product testing and RMA handling in Singapore.
Act as a bridge between R.O.A and HQ technical requirement and escalate second level support issues. - Provide training to sales channel partners or direct customers.
- Prepare technical demos and presentations.
- Assist in tradeshows and seminars.
- Any ad-hoc tasks as assigned by supervisor.
Requirements:
- Degree in Engineering, preferably Electronics or Computer Engineering. Diploma holder with relevant working experience may also be considered.
- Proficient in C++/C# .NET programming.
- Good knowledge of Windows and Linux OS.
- Knowledge of electronic circuits.
- Analysis and problem-solving skills.
- Must be able to work independently and under pressure with minimum supervision.
- Acts as a team player in a small dynamic team.
- Some travelling is required.
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