Your main responsibility will be to provide technical support to our distributors and customers across the R.O.A region (Southeast Asia, Australia, and New Zealand).

Tasks and Responsibilities:

• Provide application support to all customers (Hardware/Software interfacing, Preparation of sample codes).
• Manage technical support issue via Salesforce case-tickets.
• Technical verification of related equipment to provide value-added service for customers and provide on-site troubleshooting when necessary.
• Provide product testing and RMA handling in Singapore.
  Act as a bridge between R.O.A and HQ technical requirement and escalate second level support issues.
• Provide training to sales channel partners or direct customers.
• Prepare technical demos and presentations.
• Assist in tradeshows and seminars.
• Any ad-hoc tasks as assigned by supervisor.

Requirements:

• Degree in Engineering, preferably Electronics or Computer Engineering. Diploma holder with relevant working experience may also be considered.
• Proficient in C++/C# .NET programming.
• Good knowledge of Windows and Linux OS.
• Knowledge of electronic circuits.
• Analysis and problem-solving skills.
• Must be able to work independently and under pressure with minimum supervision.
• Acts as a team player in a small dynamic team.
• Some travelling is required.