About Dimerco:

Dimerco is a global logistics leader, providing comprehensive Air Freight, Ocean Freight, and Contract Logistics solutions. With over 50 years of experience and a robust international network, we are committed to Connecting Asia with the World. Recognized among the Top 25 Global Air Freight Forwarders, Dimerco operates 160+ offices, 80+ logistics centers, and partners with 200+ strategic agents across Asia-Pacific, North America, and Europe.

Job Description:

We are seeking a proactive and detail-oriented Air Export Customer Service Assistant/Executive to manage and coordinate air export operations. The role involves handling shipment bookings, preparing export documentation, coordinating with customers and internal stakeholders, and ensuring smooth and timely cargo movement. The ideal candidate should possess strong communication skills, a customer-focused mindset, and the ability to perform effectively in a fast-paced logistics environment.

Key Responsibilities:

• Fully utilize the in-house system to manage and execute air export shipment bookings.
• Coordinate with both customers and internal stakeholders to ensure shipment readiness and adherence to delivery schedules.
• Prepare and process all required documentation, including invoices, reports, permits, and Airway Bills, in an accurate and timely manner.
• Provide flight details promptly and keep customers updated on freight status and delivery progress.
• Ensure timely submission of cost approvals, GST billing, and payment collection.
• Respond to customer inquiries promptly and effectively, ensuring high service quality and customer satisfaction.
• Perform other relevant duties as assigned by Management.

Requirements:

• Minimum 1–2 years of relevant experience in airfreight customer service, co-loading, or related logistics functions.
• Proficient in Microsoft Excel and familiar with other Microsoft Office applications.
• Fast learner with a proactive attitude and strong sense of accountability.
• Able to multitask, prioritize workload, and manage time effectively in a fast-paced environment.
• Strong customer service orientation with excellent communication and follow-up skills.
• Detail-oriented with good analytical and problem-solving abilities to handle shipment issues efficiently.
• A team player with the ability to collaborate effectively across departments and with external partners.

Why Join Dimerco?

• Grow with a leader in a growing industry – Be part of a company expanding globally within the dynamic international freight and logistics sector.
• Invested in your success – Access continuous learning, professional training, and skill development to support your career growth.
• Go global – Experience opportunities for international travel, cross-border projects, and overseas assignments that connect you with the world.